All
orders are shipped within 3 working days. If you have not received an
order within 10 days, please notify us by email at:
sales@lancosecurity.com.au
Refund and returns
Your
satisfaction is our first priority at Lanco Security Systems. If your
item is faulty upon receipt or is not as described, we will gladly
exchange the item or refund your credit card. All returns are subject to
us receiving the item back within 7 days of purchase. Items must be
returned with their original packaging and, unless they were damaged
prior to you receiving them, must still be in an unused and saleable
condition.
Returns process
To return an item, please send it to:
Lanco Security Systems
32 Thomas Carr Drive Tarneit VIC 3029
And also include the following information:
• your order number if known (appears on the top of the confirmation email)
• your name and address
• a description of the item you are returning
•
whether you would like a refund or exchange. If you wish to exchange it
for a different item, please include the name and item number of the
replacement item.
